BlackBerry CEO admits he was challenged by BB10's learning curve

At BlackBerry's MWC 2014 press briefing, CEO John Chen opened up about his own user impressions from BB 10. It turns out Mr. Chen got to experience the platform's fairly steep learning curve for himself. "It took me a while to get used to BlackBerry 10," he admitted, "but once I got used to it, I loved it." Although this is a common sentiment among BlackBerry users, it might have contributed to the Canadian company's downward slide. In the words of John Chen, "we did not do enough to educate the market about the interface" following BB10's launch.

The CEO spotted particular symptoms in ...