Google testing real-time chats with businesses through Hangouts

Imagine a situation where you use Google Search to find a restaurant and immediately are given the opportunity to enter into a live chat with an employee at the eatery. Perhaps you want to know what the soup of the day is, or need to know if there is a long wait for a table. If someone from the business you are looking up using Google Search is available for a live chat, a link under the information section will let you know.



If a company is listed as available to chat, clicking on the link will open a Hangouts chat with a thread that will show the average time it takes the particular business ...