Customer satisfaction survey shows Samsung topping Apple in the US

The University of Michigan has some new numbers for the American Customer Satisfaction Index, and in a not-so-subtle twist of fate, Samsung has leapt over Apple in the rankings.



Samsung saw a big bump in scoring over previous years, while Apple continued an ever-so-slight decline, despite the release of the new, and very favorably reviewed, iPhone 6 and iPhone 6 Plus. What makes this development even more poignant is the fact that Samsung probably will not look on 2014 as a banner year sales-wise.



Customer satisfaction with cellphones in general is up, including brands, and former ...